Questions, answered.

A few days is usually enough for transport and journeys. For weddings and peak season — July, August, Christmas and New Year — we suggest three to six months.

Your vehicle, driver-guide, fuel, parking, tolls and chilled water. Entrance tickets, meals and accommodation are quoted separately unless stated.

A 50% deposit confirms your booking, with the balance due seven days before arrival. Cancellations made 14 days or more ahead are refunded, less any third-party costs.

Yes. Itineraries can change day by day — tell your concierge and the cars, tables and tickets are rearranged for you. Extra hours are charged at the published hourly rate.

Most journeys are a full day of around ten hours, door to door. Half-day and multi-day journeys can be arranged.

Of course. The car and driver-guide are yours for the day — stop where you like and stay as long as you want.

Most people with moderate fitness manage it. The climb takes about two hours in the dark with a certified guide, on a steep, loose trail, and it is around 12°C before dawn. It is not suitable for children under eight.

Yes, on our two-day crater-rim trek from Sembalun with a guide, porters and a private camp. It needs good fitness: expect long, steep sections and cold nights at about 2,600 metres. The national park closes the trails during the rainy season, usually from January to March.

We track every flight and your driver adjusts to the new arrival time. Waiting time for delays is always included.

In the arrivals hall, holding a sign with your name. Your driver helps with luggage and walks you to the car.

Yes, child and booster seats are available at no extra cost. Let us know the ages of the children when you book.

For one to three guests, the Lexus LM 350h is the quietest and most private; the MINI Cooper suits couples on short hops. For up to five guests, the Toyota Alphard Executive Lounge is our most booked, with the Fortuner and Pajero Sport as comfortable SUVs. The Jeep Wrangler Rubicon takes up to four on rough tracks, and the Toyota HiAce Premio carries six to twelve with luggage.

A full day of about ten hours starts from IDR 1,800,000 for the Toyota Fortuner or Mitsubishi Pajero Sport, IDR 3,000,000 for the Toyota Alphard Executive Lounge and IDR 6,500,000 for the Lexus LM 350h. The rate includes the car, driver, fuel, parking, tolls and chilled water. Airport transfers are priced separately.

Yes. We can add a meet-and-greet with immigration fast-track at Ngurah Rai, so you are walked through arrival and handed to your driver at the kerb. Apply for your visa on arrival (e-VOA) online before you fly, where your nationality allows it.

Six to twelve months is ideal for a destination wedding, especially for popular dates from May to October. Elopements and honeymoons can often be arranged within a few weeks.

Many couples hold a legal ceremony at home and a symbolic ceremony in Bali. If you would like a legal wedding in Indonesia, we explain the documents needed for your nationality and coordinate the paperwork.

Yes. We arrange airport pickups, transfers between villas and the venue, and private journeys for guests who arrive early or stay longer.

Every outdoor plan comes with a covered alternative at the same venue, agreed with you in advance, so the day goes ahead either way.

Package prices are starting points. After the consultation you receive a written proposal with one total price for everything you have chosen.

Our Elopement starts from IDR 65,000,000 for two to ten guests and includes the venue, a celebrant for a symbolic ceremony, florals, hair and make-up, a photographer for four hours and the Alphard for the couple. Larger weddings start from IDR 175,000,000 for up to thirty guests.

Yes. We work with a small circle of villas, chefs and restaurants we know personally, and include them in your proposal.

The dry season, roughly April to October, brings the most sunshine. The wet season brings short tropical showers, greener landscapes and quieter roads.

Entry rules depend on your nationality and can change, so please check the latest official guidance before you travel. International visitors to Bali also pay a tourist levy, which can be paid online before arrival.